At The Chocolate Lab, we’re dedicated to delivering the finest handcrafted chocolates straight to your door. Every order is prepared with care and attention, and we take pride in meeting the highest standards of quality. While we do our best to ensure every delivery is perfect, we know that occasionally things may not go as planned.

Safe Ship Guarantee

We guarantee that your chocolates will arrive in excellent condition. If your order arrives damaged, compromised, or if you receive the wrong item, we’ll make it right. Simply email us at hello@chocolatelab.ca with a photo of the issue, and we’ll send a replacement order at no extra cost.

Refund Policy

Because our chocolates are perishable, we’re unable to offer refunds in most cases. That said, your satisfaction matters deeply to us. If something doesn’t meet your expectations, we’ll review your concerns on a case-by-case basis and do everything we can to ensure you’re happy.

Customer Service Promise

Your happiness is at the heart of what we do. If you have any concerns or questions about your order, our friendly team is always here to help — simply reach out and we’ll respond promptly.

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We stand behind both our chocolates and our service, ensuring every experience with The Chocolate Lab is as enjoyable and memorable as our creations.